batjee Privacy Policy

1 Introduction and Scope

batjee ("we", "us", "our") operates the online casino and sports betting platform available at batjee.biz (the "Platform"). This Privacy Policy describes how batjee collects, processes, stores, and protects personal data relating to individuals who register accounts, place bets, use any platform feature, or simply visit the batjee website.

This policy applies to all personal data collected through: the batjee website and mobile -optimised site; account registration and verification processes; payment and transaction processing; customer support communications; and any promotional or marketing interactions you have with batjee.

By using the Platform, you confirm that you have read this Privacy Policy and consent to the processing of your personal data as described. If you do not agree with any part of this policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together form the full agreement governing your use of the batjee platform.

2 Data We Collect

batjee collects personal data from you directly when you interact with the Platform, and in some cases automatically through technical systems. The categories of personal data we collect are as follows:

2.1 Registration and Account Data

When you create a batjee account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred language and communication preferences

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect and process copies of identity documents including:

• National Identity Card (NID)
• Passport (data page)
• Driver's licence
• Proof of address (utility bill, bank statement dated within the last three months)
• Selfie or facial photograph for identity confirmation

2.3 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect transaction-related data including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction reference numbers, transaction amounts in BDT, and timestamps. We do not store full payment card numbers on our servers; card data is handled directly by our certified payment processing partners.

2.4 Gaming and Betting Activity Data

We collect records of your activity on the Platform, including games played, bets placed, bet amounts, outcomes, session duration, and account balance history. This data is used for account management, fair-play monitoring, responsible gaming tool calibration, and regulatory reporting.

2.5 Technical and Device Data

When you access the Platform, our systems automatically collect certain technical data including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session start and end times
• Pages visited and features used within the Platform
• Referral source (how you arrived at batjee.biz)

2.6 Communications Data

If you contact the batjee support team via email, live chat, or WhatsApp, we retain records of those communications including the content of messages, the date and time of contact, and the resolution reached. This allows us to provide consistent support and to review interactions for quality assurance purposes.

3 How We Use Your Data

batjee uses the personal data we collect for the following purposes:

batjee will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for doing so.

4 Legal Basis for Processing

batjee processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Performance of a Contract: Processing necessary to create and operate your account, process transactions, and provide the gaming and betting services you have requested.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements, and tax reporting obligations.
• Legitimate Interests: Processing undertaken to protect the security and integrity of the Platform, prevent fraud, improve our services, and manage risk — where such interests are not overridden by your privacy rights.
• Consent: Processing for which you have provided specific, informed, and freely given consent — most notably the sending of promotional and marketing communications. You may withdraw consent at any time by contacting the support team or updating your account communication preferences.

5 Data Sharing and Disclosure

batjee does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the circumstances described below:

5.1 Payment Processors. We share the financial data necessary to process your deposits and withdrawals with our partner payment service providers, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers process your payment data solely for the purpose of completing your transactions and are bound by their own data protection obligations.

5.2 Identity Verification Services. We may share KYC documents and registration data with third-party identity verification providers to fulfil our age verification and anti-money laundering obligations. These providers are contractually restricted from using your data for any purpose other than identity verification on our behalf.

5.3 Game Studio Partners. Certain technical identifiers and session data are shared with our game provider partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of delivering their games within the Platform. This data does not include your full name, address, or payment details.

5.4 Regulatory and Law Enforcement Authorities. We may disclose personal data to competent regulatory authorities, law enforcement bodies, or government agencies where we are required to do so by applicable law, court order, or regulatory direction. This includes mandatory reporting under anti-money laundering legislation.

5.5 Business Transfers. In the event that batjee undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data going forward.

5.6 Professional Advisers. We may share personal data with our legal advisers, auditors, and accountants where necessary for them to provide their professional services to batjee, subject to appropriate confidentiality obligations.

6 Cookies and Tracking Technologies

batjee uses cookies and similar technologies (such as pixel tags and local storage) on the Platform to support essential functionality, improve user experience, and monitor platform security. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to operate. They enable core functions such as secure login sessions, account authentication, and navigation between pages. These cookies cannot be disabled without impairing basic Platform functionality.
• Functional Cookies: These cookies remember your preferences (such as preferred language and display settings) so that you do not need to re-enter them each time you visit. They improve the convenience of your experience on the Platform.
• Analytics Cookies: These cookies collect anonymised information about how visitors use the Platform, including pages visited, time spent on each page, and errors encountered. This data helps batjee understand usage patterns and improve the Platform.
• Security Cookies: These cookies support our fraud prevention and account security systems by detecting unusual login patterns and suspicious activity across sessions.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to refuse all or certain categories of cookies, or to delete cookies that have already been set. Please note that disabling strictly necessary cookies will affect the functionality of the Platform.

batjee does not use advertising or retargeting cookies to serve you third-party advertisements on other websites.

7 Data Security

7.1 Technical Measures. batjee implements industry-standard technical security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security reviews of our platform infrastructure.

7.2 Organisational Measures. Access to personal data within batjee is restricted on a need-to-know basis. Staff who handle personal data receive training on their data protection responsibilities. Third-party service providers who process data on our behalf are vetted and bound by data processing agreements.

7.3 Your Responsibilities. The security of your account also depends on you. You are responsible for keeping your login credentials confidential and for ensuring that you use a secure device and network connection when accessing the Platform. batjee will never ask you for your password via email, live chat, or any other channel.

7.4 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, batjee will take immediate steps to contain the breach and, where required, will notify affected individuals and relevant authorities without undue delay.

8 Data Retention

batjee retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active batjee account is retained for the duration of the account's active status, plus any legally required retention period following account closure.
• KYC and Identity Documents: Identity verification documents are retained for a minimum of five (5) years from the date of account closure, in accordance with anti-money laundering regulatory requirements applicable to online gambling operators.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and betting history, are retained for a minimum of five (5) years to comply with applicable financial record-keeping obligations.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction, unless the communication relates to a formal complaint or legal matter, in which case it may be retained for longer.
• Technical and Device Data: Anonymised analytics data may be retained for up to two (2) years. Identifiable technical data such as IP address logs is retained for up to twelve (12) months for security and fraud prevention purposes.
• Closed or Inactive Accounts: Where an account is closed at the player's request, personal data that is no longer required for legal or regulatory purposes will be securely deleted or anonymised within ninety (90) days of the closure being processed.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9 Your Data Rights

Subject to applicable law, you have the following rights with respect to the personal data that batjee holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days of receipt.

Please note that certain rights are subject to limitations. For example, batjee may not be able to delete personal data that it is legally required to retain for AML compliance or regulatory purposes. Where a request cannot be fulfilled in full, batjee will explain the reason and the extent to which the request can be accommodated.

Requests to exercise data rights must be submitted in writing to [email protected]. We may require you to verify your identity before processing a request to ensure that data is not disclosed to an unauthorised person.

10 Children's Privacy

The batjee Platform is strictly intended for adults aged 18 years and above. batjee does not knowingly collect, process, or store personal data relating to individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data through the Platform, we will immediately close the account, delete the associated data, and — where appropriate — report the matter to relevant authorities.

If you are a parent or guardian and believe that a minor in your care has accessed the batjee Platform or provided personal data to us, please contact our support team immediately at [email protected]. We take the protection of minors very seriously and will act promptly upon receiving any such report.

Account holders are responsible for ensuring that minors do not have access to their batjee account or to any device on which the Platform is accessible. batjee recommends that account holders use device-level parental control software as an additional safeguard.

11 Third-Party Links and Services

The batjee Platform may contain references to or integrations with third-party services, including payment method providers and game studio partners. This Privacy Policy applies only to the personal data collected and processed by batjee directly. It does not govern the privacy practices of any third-party service provider.

When you interact with a third-party service — for example, completing a bKash or Nagad payment transaction — you are subject to that provider's own privacy policy and terms of service. batjee is not responsible for the privacy practices, content, or security of any third-party service, and we encourage you to review the privacy policies of any third-party providers whose services you use in connection with the Platform.

12 Changes to This Privacy Policy

batjee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where a change is material, we will provide reasonable prior notice to registered players via email or via a prominent notice on the Platform.

The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made. The version of this Privacy Policy in effect at the time of any given interaction governs the processing of the personal data collected in connection with that interaction.

Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not accept the revised terms, you should discontinue use of the Platform and contact us to request account closure.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how batjee handles your personal data, please contact our support team using the details below. All contact details are displayed as plain text only and are not clickable links.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the on-site chat widget
• Support Hours: 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6)

We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) days of receipt. Where a request is particularly complex or we have received a high volume of requests, we will notify you of any anticipated delay.